How we collaborate
- Support with patient and caregiver education
- Follow-up coordination between visits
- Organized documentation of the care process
- Training for your nursing team
For physicians and professionals
We strengthen continuity without displacing the physician-patient relationship.
Professional collaboration, referral coordination, and technological and operational support for complex wound care.
Continuity with clinical respect
The physician stays in charge and the patient stays at the center
AOR supports clear conversations, organized information and continuity around the plan defined by the treating team.
Referrals
- Three-step referral form, with no sensitive clinical data
- Receipt confirmation and patient contact
- Follow-up information back to the referring physician
Our professional commitment
- We do not interfere with the physician-patient relationship
- We do not modify medical orders
- We do not make clinical outcome claims
Solutions
Eight integrated areas of work
Our solutions combine according to the case, the institution and the level of care. All of them operate in coordination with the treating professional, who retains clinical responsibility.
Comprehensive support for chronic wound care coordination
Support in organizing care for long-standing wounds: structured organization of information, support for continuity of the plan defined by the treating team, and coordination among providers.
Fewer steps lost between visits, providers and levels of care.
- Organization of the wound care history
- Coordination with the treating physician
- Support organizing and sustaining the plan defined by the treating team
Support for coordination and educational guidance
Educational guidance on wound types, factors that may delay healing, and navigation of available resources, without diagnosing or prescribing treatment.
Families understand the process and arrive prepared for the visit.
- Education about risk factors and signs to discuss with the treating professional
- Coordination of referrals determined or authorized by healthcare professionals
- Plain-language explanation for the family
Patient and caregiver education
Practical teaching on home care, warning signs, hygiene, nutrition and adherence to the plan defined by the treating team.
Confident caregivers with clear routines at home.
- Bilingual, accessible material
- Caregiver sessions
- Guides to signs that should be reported to the treating professional
Clinical team training
Continuing education programs for nursing, technicians and institutional staff on wound care processes and documentation.
Staff aligned on process, language and documentation.
- In-person and virtual workshops
- Internal processes and documentation
- Implementation support
Institutional wound programs
Design and operational support for wound care programs adapted to each institution's operation.
A defined institutional pathway, with owners and indicators.
- Assessment of operational processes
- Definition of pathways and owners
- Process indicators and follow-up
Referral coordination
Clear pathways to coordinate referrals determined or authorized by healthcare professionals among physicians, specialists, home care and support services.
Referrals that are not lost and stay documented.
- Structured referral request form
- Administrative confirmation and follow-up
- Communication with the treating team
Documentation and continuity of care
Structured organization of information to support the licensed professional's evaluation and the continuity of care.
No visit starts from zero.
- Structured record of progress
- Visual history of the process
- Organized reports for the clinical team
Community outreach and prevention
Educational activities in communities, centers and organizations to promote prevention and timely conversations with the treating professional.
Early education where the community lives.
- Talks and health fairs
- Pressure injury prevention education
- Foot care education for people living with diabetes
Wounds and needs
Wounds and needs we support
We work alongside the treating team to support different wound types and care situations.
Diabetic foot ulcers
Educational and coordination support for diabetes-related wounds, with special attention to foot risk.
Venous ulcers
Support in following up wounds related to venous insufficiency and adherence to the prescribed plan.
Arterial ulcers
Coordination with the medical team for wounds associated with arterial circulation problems.
Pressure injuries
Education on prevention, repositioning and skin care for people with limited mobility.
Surgical wounds
Guidance on postoperative care at home and signs that should be reported to the surgeon.
Traumatic wounds
Support in following up wounds from trauma, falls or accidents, under the treating physician's direction.
Let's talk about the need in front of you
Whether you are a patient, caregiver, healthcare professional or institutional representative, we can help you identify the next step and connect the appropriate resources.
This service does not handle emergencies. If there is a medical emergency, call 9-1-1.