Legal notices
This policy explains how AOR Medical Solutions of Puerto Rico handles the information we receive through this website.
Last updated: September 2026
The information presented on this platform is for educational and informational purposes. It does not constitute diagnosis, treatment or medical advice and does not replace an evaluation by a licensed healthcare professional.
AOR Medical Solutions of Puerto Rico supports coordination, education, technology and solution development. Clinical decisions belong to the physician and the treating team.
Coverage of services or products depends on the health plan, provider, medical necessity, authorization and applicable requirements. AOR Medical Solutions of Puerto Rico does not guarantee coverage or reimbursement.
We collect only the information you voluntarily submit in our forms: name, contact details, organization, municipality, preferred language and the reason for your request. Public forms are not designed to receive protected health information. Do not send diagnoses, wound photographs, records, medications, Medicare numbers, policy numbers, Social Security numbers or other sensitive clinical information.
We use the information to respond to your request, coordinate communication with your physician or institution when appropriate, and keep administrative follow-up of the conversation.
By submitting a form, you authorize us to contact you through the selected method to handle your request. We do not use your information for other purposes without your authorization.
We may use technology providers to operate this site and process forms, such as hosting, email and request management tools. These providers access information only to provide that service.
We apply reasonable administrative and technical measures appropriate to the nature of the information collected.
We retain administrative information for as long as needed to handle your request and keep a record of the communication, according to our internal practices.
We limit access to information to the people involved in handling your request.
You may request correction or deletion of your information by writing to americo@aormedicalsolutions.com.
This site may temporarily store language and accessibility preferences in your browser. Administrative information voluntarily submitted through our forms is used to respond to requests, coordinate communications and maintain administrative follow-up.
For questions about this policy, write to americo@aormedicalsolutions.com or call 407-520-2368.
We may update this policy. We will publish the date of the latest update on this page.
We respond to requests received through this site in the order they arrive on business days.